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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.
Topic 3	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q93-Q98):

NEW QUESTION # 93
A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application.
What are the three steps required to do this?

A. Create three Tasks specifying the required document types for the Action Plan Template & Publish It
B. Create an Action Plan Template with Target Object as Business License Application
C. Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it
D. Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created
E. Create three Document Checklist Items specifying the required document types tied to the Business License Application

Answer: B,C,D

Explanation:
To define a specific set of documents required for a business application, the steps involve creating Document Checklist Items within an Action Plan Template, targeting the Business License Application, and automating the association of this template with new applications. By specifying the required documents in the checklist items and publishing the Action Plan Template, a clear and consistent requirement is established. Automating the association of this template with new applications through flow automation ensures that every business application adheres to the same documentation standards, streamlining the process and enhancing compliance.

NEW QUESTION # 94
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. Data Raptors
B. Business Rules Engine
C. OmniStudio
D. Action Plans

Answer: D

Explanation:
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspection-tasks-with-action-plans

NEW QUESTION # 95
An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.
Which three built-in Lightning Components can they use to conduct efficient visits?

A. Inspection Dynamic Dashboards
B. Inspection Details
C. Inspection Calendar
D. Inspection Tab Container
E. Inspection Action

Answer: B,D,E

Explanation:
Inspection Tab Container, Inspection Details, and Inspection Action are three built-in Lightning Components that can be used to conduct efficient visits. Inspection Tab Container is a component that can display a tabbed interface for viewing and editing inspection records. Inspection Details is a component that can display the details of an inspection record, such as the inspection type, status, date, and time. Inspection Action is a component that can display the actions that can be performed on an inspection record, such as completing, canceling, or rescheduling the inspection. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_inspection_components.htm&type=5&language=en_US

NEW QUESTION # 96
What is right order of the grantmaking lifecycle?

A. Engage, Award, Plan, Review.
B. Plan, Engage, Award, Review.
C. Review, Award, Engage, Plan

Answer: B

Explanation:
The grantmaking lifecycle in Salesforce Public Sector Solutions follows a specific sequence to ensure a structured and effective process. The correct order is:
Plan: This initial phase involves defining the goals, objectives, and criteria for the grant. It includes the preparation of necessary documentation and the establishment of timelines and budgets.
Engage: In this phase, the organization reaches out to potential applicants and stakeholders. This includes marketing the grant opportunity, conducting informational sessions, and providing support to applicants during the application process.
Award: After applications have been received and reviewed, the organization selects the grant recipients. This phase involves the formal awarding of grants, which may include contract signing and disbursement of funds.
Review: The final phase involves monitoring and evaluating the progress and outcomes of the funded projects. It includes collecting reports from grantees, assessing the impact of the grants, and making any necessary adjustments for future grant cycles.
This structured approach ensures that grants are awarded in a fair, transparent, and efficient manner, while also allowing for continuous improvement in the grantmaking process.
Reference:
Salesforce Help: Grants Management Lifecycle
Salesforce Grants Management Documentation

NEW QUESTION # 97
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Salesforce Flow
B. Person Accounts
C. Custom Object for Applications
D. Product Schedule

Answer: B

Explanation:
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applications.htm&type=5&

NEW QUESTION # 98
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